Orders & Tracking

 

When will my order be delivered?

Since most items are handmade, hand-embroidered, or hand-painted and made to order by artisans, it may take slightly longer to dispatch them. The dispatch time for each product is mentioned in the product's description. Once dispatched, your order will be delivered within 4 - 8 business days depending on your location. 

Please note, if you have more than one item  in your order, you may receive the order in multiple boxes. 

 

Why is my order taking so long?

Due to the nature of small creative businesses and the unique products they create, some items are made to order and may have different processing times. Please check the Product Description on the Product’s Page for the expected dispatch time.

 

How can I track my order?

To track your order, go to the 'My Orders' section under 'My Account.' Click on 'Track Order' for the order you wish to track. You shall receive the tracking link on your registered phone number via SMS if the order has been shipped. 

Additionally, you can enter your order details here to check the status of your order. 

 

What if I'm unavailable during delivery?

Our logistics partners will make three delivery attempts. If you're unavailable all three times, the order will be returned to us. If you still want the order or need to update the shipping details, please email your request to care@localnation.in.

 

Can I change the Shipping Address after placing an order?

You can change the Shipping Address only if the order has not been shipped. Please email your request to care@localnation.in, and we will do our best to assist you.

 

 

Return, Exchange & Cancellation Policy

 

Q: Can I cancel my order, and if so, how ?

A: Certainly, you have the option to cancel your order within the initial 24 hours of placement or before the commencement of order preparation, whichever occurs first. To initiate a cancellation, you can either send an email to care@localnation.in or utilize the 'Cancel' option found in the 'My Order' section within your account. It's essential to be aware that the 'Cancel' option will no longer be accessible once the order preparation has commenced or after the initial 24 hours have elapsed.

 

Q: How can I find the return and exchange policy for a specific product?

A: The return and exchange policy for every product is clearly mentioned on the product page. It's important to review the specific details provided for each product, as policies may vary based on the brand and type of product.

 

Q: What products are eligible for returns and exchanges?

A: Returns and exchanges, subject to conditions specified in the product description, are applicable exclusively across the clothing category. All other categories including Jewellery, Bags, Home Decor, Kitchen and Stationery are non-returnable and non-exchangeable. 

All clothing items with a returnable policy are eligible for exchange. Please be aware that made-to-order clothing items, being produced upon order receipt, are generally non-returnable. Nevertheless, specific cases allowing size exchanges will be clearly communicated in the product description. To address any quality issues, please raise your query within 48 hours of receiving the product.

 

Q: How do I request a return/exchange for a product?

A: To request a return/exchange for a product with an eligible policy, please email us at care@localnation.in within 7 days of delivery. Please ensure to provide images of the delivered product. Only unused, unworn, unwashed, undamaged products with intact labels and tags in the original packaging are eligible for return/exchange.

 

Q: What happens after I request a return/exchange?

A: Upon receiving your return request, our team will assess the order details for approval. Once approved, we will coordinate the pickup of the product(s) from your doorstep. In the event that we cannot facilitate a pickup due to a serviceability-related issue in your location, we will provide instructions on how to ship the product(s) back to us. In such cases, the return shipping costs will be reimbursed along with the refund.

In case of exchanges, we will promptly send out the replacement as soon as it is ready and the original item is received at our warehouse.

 

Q: Are international orders eligible for returns or exchanges?

A: No, international orders are not eligible for returns or exchanges.

 

Q: What is the timeframe for processing a product exchange? 

A: The processing time may vary depending on the specific product. Upon receiving the original item at our warehouse, we will promptly send out the exchange as soon as the replacement product is ready.

 

Q: Is it possible to exchange a product more than once?

A: No, you can only exchange a product once. However, if there are any issues with the delivery of the exchanged product from our end, we take full responsibility, and further exchange or return options will be provided.

 

Q: What if my order has defective or damaged products?

A: If you receive a different / damaged / defective / partial / empty shipment, contact us at care@localnation.in with a video of the package delivered, unboxing of the product and invoice within 12 hours of delivery. We'll coordinate with you for a replacement or refund. Requests/complaints beyond this timeframe or without an unboxing video cannot be entertained due to certain limitations. 

 

Q:  Are there any extra costs associated with returns or exchanges?

A: No, we provide a complimentary return/exchange service for products eligible for returns or exchanges.

 

 

Refunds & Payment Issues

 

What will be the refund if I cancel my order?

A full refund will be initiated for a successful cancellation request. Ensure you cancel the order before the start of order preparation or within 24 hours of placing it, whichever comes first.

 

What will be the refund if I return my order?

If the returned product meets inspection criteria, a full refund will be initiated. The refund amount will reflect based on payment method: 

- Prepaid Orders - The refund amount shall be credited back to the original payment mode within 4-7 business days.

- Cash on Delivery: We shall reach out to you to enquire your bank details to process the refund.

 

Why haven't I received my refund yet?

After processing the return, allow 7-10 business days for the refund to reflect in your account, depending on the payment source. If not received, contact care@localnation.in for a bank transaction reference number.

 

I faced a payment issue while placing the order. What should I do?

Payment updates can take up to 24 hours. If the payment was debited but not captured, it's a failed transaction usually reversed within 24-48 hours, varying by bank. Wait 24 hours for the final status and contact your bank if needed. Email care@localnation.in for assistance.

 

 

Account & Login Issues

 

What happens if I forget my Password?

Click 'Forgot Password' at Login, and we'll send a link to reset your password to your registered email.

 

Is my Personal Information secure?

Yes, we ensure the security of your shared information. Visit our Privacy Policy section for more on our security protocols.

 

Product Related Queries

 

How do I know my size?

Please refer to the Size Chart on the product’s page you're interested in.

 

How do I know about the material of the product?

View the product description on the item's product page for material and additional details.

 

 

International Orders

 

Please share a cart-page screenshot on WhatsApp to +91 7028082772 along with the desired country of shipping for international orders. Shipping charges depend on the total volumetric weight. We'll provide a secure payment link, and your order will be confirmed upon successful payment. International orders are not eligible for returns or exchanges.